Senior Service Desk Specialist, Specialized IT Service Desk

Job ID: 18504

We are looking for a passionate Senior Service Desk Specialist with a proven track record in providing world class end-user experience and support. We operate within a highly sensitive and fast pacing banking environment, where we have focus on all our services, and we are expected to react swiftly, proactively and effectively with high quality on all requests. We deliver first level IT support to Nordea Asset Management and Nordea Markets.

About this opportunity

You will perform initial troubleshooting and handle incident and requests, diagnose software and hardware problems in order to find the right solution and thereby help the end user. You will track, prioritize and document all incidents reported to the service desk using the relevant tools following the incident management procedure to avoid future incidents. You will be expected to take ownership and ensure that business will be able to deliver and run smoothly.

The team is operating fully on premises from 07:30-17:00 all business days, some additional days can be expected, in a dedicated working and supporting environment. Your primary work location will be Nordea Markets in our headquarters at Metro.
To succeed in this role, you should:
Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

Your experience and background:

We invite for interviews on an ongoing basis, so if this sounds like you, please don't hesitate to apply!
Next steps

Submit your application no later than 08/10/2023. For more information, you’re welcome to contact Pernille Annie Hansen.

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.
Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.