Customer Support Engineer (m/k/d)

Om virksomheden

• At Revvity, they are a leading provider of Diagnostics solutions in the Life Science industry. Their mission is to positively impact healthcare by delivering innovative and reliable products. Join their team and contribute to improving patient outcomes through their cutting-edge Diagnostics systems.

Dine opgaver

• Perform field service as directed, including installation, maintenance, and repair of Diagnostics systems.
• Provide first-line onsite user training on Diagnostics systems.
• Organize routine maintenance on a monthly basis.
• Perform service on behalf of Perkin Elmer overseas offices, meeting all quality, regulatory and compliance standards.
• Maintain accurate documentation, including circuit diagrams and manuals, in accordance with the Quality Management System.
• Align personal working practices with department targets and demonstrate compliance with team targets.
• Maintain service spares and inventory records to the highest standard.
• Ensure all tools and test equipment are adequate and calibrated.
• Complete all work orders and associated documentation promptly.
• Perform additional tasks as defined through the company's goals and embedded culture.

Din profil

• Bachelor's degree, HNC, or equivalent in Electronic Engineering or Chemistry and Biology to senior school level.
• Full driving license.
• Significant years of experience in a related Customer Service Environment.
• Experience in Liquid Handling, High Content Screening, or Immunisation Systems in a clinical environment is an advantage.
• Broad understanding of Prenatal and Neonatal Screening and Revvity Diagnostics Systems is a plus.
• Expert PC user with knowledge of Microsoft OS and Laboratory Information Systems.
• Background in Electronics, preferably in a high technology service environment.
• Excellent people management and motivational skills.
• Excellent verbal and written communication skills.
• Additional language proficiency is an advantage.
• Ability to communicate professionally with customers, providing service information and technical support.

Dine fordele

• As a Customer Support Engineer, you will play a vital role in ensuring the successful implementation and ongoing support of their Diagnostics systems. You will provide field service, including installation, maintenance, and repair of our Life Science Diagnostics instrument portfolio, with a focus on Reproductive Health Screening systems. Additionally, you will provide onsite user training and organize routine maintenance. You will act as an ambassador for their company, delivering exceptional customer service and maintaining high standards at all times.

Oplysninger om løn

• To be discussed.