Operations and Customer Care Coordinator
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København Ø
Operations and Customer Care Coordinator
Our team:
Join sanofi Denmark as Operations and Customer Care Coordinator. The sanofi Operations and Customer Care Team plays a key role in ensuring product supply to patients in the Nordics, by managing warehouses, logistics and invoicing of products within the territories.
We work diligently to meet business objectives through strong processes of customer service and customer support, order-to-invoice processes, efficient logistics and 3rd party warehouse management, all with high level of compliance and process robustness.
This position combines the daily operational tasks with a focus on continuous improvement and project management. By being fully connected with the daily operations, this role is able to identify and implement practical innovations to business, customer or regulatory challenges.
This is a permanent role with limited travel expected.
Main responsibilities:
- Customer Engagement and collaboration
- Lead and/or support projects for continued improvement within the scope of the role, such as process harmonization, training and problem solving
- Reporting and analytics
- Operational coordination and management of 3rd party 3PLs and distribution centers
- Daily sales and stock movement processes including month-end processes (reconciliation, reporting, accounting)
- Master Data Management, related to customers, flows and products
- Stock count, returns- and destruction, Reporting and analytics
- Participation in continuous improvement initiatives and projects to improve, standardize, and develop processes of operations and customer care
- Ensure compliance in all processes according to internal and external guidelines, and support proper documentation of tasks performed
- Ad hoc tasks related to supply chain
- This position is considered a GxP role
About you
- Business Education preferable, University Degree preferable
- Minimum of 3 years operational responsibilities in Customer Service, Supply Chain or SC Planning within international company
- Skills within in Order-to-cash processes, customer interaction and Lead/Continuous Improvement projects preferable. Experience in accounting standards
- Written and spoken English required. One or more Nordics languages a strong advantage
- Team player
- Accountable, takes ownership of tasks and decisions, success, and failures
- Honest and open in communications
- Capable to work effectively within a highly complex environment
- Forward thinking with a proactive mindset
- Disciplined to work highly accurate based on a strict calendar of activities
Pursue progress, discover extraordinary.
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
At sanofi diversity and inclusion is foundational to how we operate and embedded in our Core Values. We recognize to truly tap into the richness diversity brings we must lead with inclusion and have a workplace where those differences can thrive and be leveraged to empower the lives of our colleagues, patients and customers. We respect and celebrate the diversity of our people, their backgrounds and experiences and provide equal opportunity for all.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København Ø.
Jobbet er oprettet på vores service den 2.5.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- København Ø
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Statistik over udbudte jobs som kundeservicemedarbejdere i København Ø
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Statistik over udbudte kundeservicemedarbejdere over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 8. maj 2024 | 1 |
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| 6. maj 2024 | 1 |
| 5. maj 2024 | 1 |
| 4. maj 2024 | 1 |
| 3. maj 2024 | 1 |