IT Service Manager
Denne stilling er desværre ikke længere ledig.
Se alle ledige stillinger
København
IT
Are you ready to lead a team of 7 experienced employees in our IT Service Desk spread across 5 sites serving 11 Xellia locations?
In this job, you get to apply both your technical understanding and strong business acumen to help ensure that we continuously improve our Help Desk processes with focus on firm procedures, check lists, root cause analysis, corrective and preventive actions, and also ensure that IT policies are followed at all times.
Join us and take the lead in a company which helps battle serious and often life-threatening infections.
The job as IT Service Manager
Based at our office in Copenhagen, you will join our Global IT department, where you will be heading our IT Service team with direct report to IT Infrastructure & Operations Director.
The former IT Service Manager (who has moved to a Senior Project Manager position inside Xellia) are handing over a great performing team of 7 employees in IT Service Desk spread across 5 sites, serving 11 Xellia locations. You will be directly responsible for the daily management of employees in Copenhagen, and remote management of employees in Budapest, Zagreb, Shanghai, and Cleveland. Beside this, you will work tight together with our Manager of IT Operations, Services and Security for our Global Center of Excellence located in Bangalore. You will use your leadership skills to manage and support a highly engaged global team.
Ensure a highly service-oriented approach to our business
A very important key task will be to meet business needs while maintaining a keen and dedicated customer focus. Managing and ensuring the development of your team will be another key task.
More specifically, your role includes:
- Planning, coordinating, assigning, prioritizing and directing work in the Help Desk team. This can be everything from smaller tasks to smaller projects.
- Overseeing the Help Desk function, providing Level 1 and Level 2 support and ensure all open issues are tracked, assigned and resolved as per ITIL framework.
- Help building a 20/5 service window for urgent IT issues by exploiting Help Desk in Europe, US, China and India (follow the sun) to the extent possible together with our Global Center of Excellence in Bangalore and our IT Leadership team.
- Improving Help Desk processes with focus on firm procedures, checklists, root cause analysis, and corrective and preventive actions. You will also have to ensure that IT policies are complied with at all times.
- Managing response time and capacity optimization by building further on the local Help Desk function, including training of personnel to allow a global approach.
- Managing/coordinating end-user training in close collaboration with the IT Leadership team.
- Reporting Help Desk status, challenges and initiatives to IT Leadership Team and propose mitigation actions.
- Managing desktop, laptop, printer, software troubleshooting services, installation/testing new software, hardware and new desktop operating systems for use in our environment. You will also oversee OS, Office Suite, and software upgrades.
- Close co-operation with other IT Functions (IT Infrastructure & Operations, IT Security, IT Business Applications, IT Governance & Compliance).
Make an impact
Joining us, you can look forward to navigating in an international, agile and truly multicultural work environment. Also, you become part of a company with an ambitious growth strategy where you will genuinely have the opportunity to influence things.
“The energy here is really unique. We may have a long history, but we are constantly evolving, and since we have a flat hierarchy, you will have ample opportunity to voice your ideas,” explains CIO Marianne Nørup-Nielsen.
A strong leader with profound business acumen and a good technical understanding
You are an open and transparent leader based in Denmark, who masters the art of long-distance management and promotes a supportive and inspiring work environment.
Listening is a key skill of yours, and you put a lot of effort into finding the right fit for the business in both the IT solutions and the support offered. Therefore, your stakeholder management skills as well as your business sense need to be well-developed. Also, we expect you to:
- have a bachelor’s or master’s degree, preferably within computer science, electronics or similar
- have solid leadership skills and experience managing a similar team
- have solid IT experience, preferably also from the pharmaceutical industry
- have strong, hands-on Help Desk background, including desktop software and hardware troubleshooting skills
- be knowledgeable in Microsoft Office, Microsoft Windows 10, Office365, and internet applications
- have excellent communication and presentation skills
- speak and write English fluently
- be able to adapt to custom applications and new software that is introduced in the company
- be a team player with excellent collaboration skills to allow good relationships throughout the organization
- be focused on the “good customer experience” and customer satisfaction
- be experienced and have good track record from process improvement work (experienced with ITIL processes or similar Help Desk/customer service tools is an advantage)
- have the ability to think strategically and consider different models on how to deliver the service
Additional information
Starting date is as soon as possible, so please submit your motivated application as soon as possible and no later than 6 August 2023.
You are welcome to contact Director IT Infrastructure & Operations Lars Thomsen at +45 21 22 74 82 if you want to know more about the position or have additional questions.
We look forward to hearing from you.
Xellia Pharmaceuticals is a specialty pharmaceutical company developing, manufacturing and commercializing anti-infective treatments against serious and often life-threatening bacterial and fungal infections. Headquartered in Copenhagen, Denmark, Xellia has a global footprint with R&D, manufacturing and commercial operations across Europe, Asia, the Middle East and North America. Xellia is wholly owned by Novo Holdings A/S and employs a dedicated team of over 1,800 people.
With over 115 years of experience, Xellia is a world-leading trusted supplier of several important established anti-infective drugs, comprising active pharmaceutical ingredients as well as injectable products. Continuing the Company’s evolution, Xellia is generating an innovative pipeline of value-added anti-infective medicines intended to enhance patient care, providing convenience and ease of use for healthcare professionals.
Together you can help us lead the fight against infections.
Further information about Xellia can be found at: www.xellia.com
Connect with us on LinkedIn
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i København
Jobbet er oprettet på vores service den 5.7.2023, men kan have været deaktiveret og genaktiveret igen.
- Kundeservicemedarbejder
- København
Lignende jobs
-
Kundeservicemedarbejder (studiejob) i Frederiksberg C
Fri kontaktDigital Disruption Media er en hurtigt voksende dansk IT-virksomhed. Vi ligger i hjertet af København, på en sidegade til Frederiksberg Allé – kun 5 minutter fra Hovedbanegården. Vi driver en række kendte danske og internationale søgemaskiner. Du er blevet færdig med gymnasiet og holder sabbatår.Få mere info- Kundeservicemedarbejder
- Frederiksberg C
-
Kundeservicemedarbejder i København
We’re looking for a new colleague to join our Customer Success Manager team at our offices in Sydhavn, Copenhagen. You will be part of a small team that is tasked with retaining and growing existin..Få mere info- Kundeservicemedarbejder
- København
-
Kundeservicemedarbejder i København
[xxxxx] søger lige nu på vegne af vores kunde nogle fleksible medarbejdere til deres kundesupport-team i en spændende virksomhed hen over deres travleste periode! Du vil få en alsidig h..Få mere info- Kundeservicemedarbejder
- København
-
Kundeservicemedarbejder i København
Til vår kunde i København søker vi etter en kundeservicerådgiver som behersker norsk flytende for å gi støtte til de beste produktene innen behandling av diabetes på vegne av vår klient – et global..Få mere info- Kundeservicemedarbejder
- København
Statistik over udbudte jobs som kundeservicemedarbejdere i København
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i København over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere i København.
Se flere statistikker her:
Statistik over udbudte kundeservicemedarbejdere i København over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 20. maj 2024 | 127 |
| 19. maj 2024 | 125 |
| 18. maj 2024 | 126 |
| 17. maj 2024 | 126 |
| 16. maj 2024 | 120 |
| 15. maj 2024 | 121 |
| 14. maj 2024 | 118 |
| 13. maj 2024 | 112 |
| 12. maj 2024 | 114 |
| 11. maj 2024 | 111 |
| 10. maj 2024 | 119 |
| 9. maj 2024 | 119 |
| 8. maj 2024 | 116 |
| 7. maj 2024 | 111 |
| 6. maj 2024 | 110 |
| 5. maj 2024 | 115 |
| 4. maj 2024 | 115 |
| 3. maj 2024 | 107 |
| 2. maj 2024 | 107 |
| 1. maj 2024 | 113 |
| 30. april 2024 | 111 |
| 29. april 2024 | 108 |
| 28. april 2024 | 105 |
| 27. april 2024 | 106 |
| 26. april 2024 | 109 |
| 25. april 2024 | 113 |
| 24. april 2024 | 112 |
| 23. april 2024 | 111 |
| 22. april 2024 | 109 |
| 21. april 2024 | 105 |
| 20. april 2024 | 106 |
Værd at vide når du søger job som kundeservicemedarbejder i København
Mens København måske for nogle først og fremmest vækker billeder af hyggelige cafeer og historiske bygninger, banker et travlt erhvervsliv i hjertet af København. Hovedstaden huser et væld af brancher, men nogle skiller sig ud med et særligt højt antal ansatte.
Bydele i København
København byder på mere end smukke gader og hyggelige cafeer. De forskellige kvarterer har hver deres unikke atmosfære og erhvervsliv, hvilket kan påvirke din jobsøgning. Lad os dykke ned i nogle populære områder:
Indre By: Pulsens centrum med internationale virksomheder, finansverden og detailhandel. Perfekt for jobsøgende inden for finans, jura, medier og marketing. Tempoet er højt, og konkurrencen kan være hård.
Østerbro: En blanding af moderne boliger, historiske bygninger og innovative virksomheder. Hjem til Novo Nordisk og Vestas Wind Systems. Gode muligheder inden for life science, teknologi og bæredygtige løsninger.
Nørrebro: Multikulturelt og kreativt med studerende, kunstnere og små startups. Populært blandt unge fagfolk og jobsøgende inden for den kreative sektor og servicebranchen.
Vesterbro: Tidligere industriområde forvandlet til et trendy sted med restauranter, barer og designvirksomheder. Tiltrækker kreative sjæle og jobsøgende inden for mode, design og underholdning.
Valby: Familievenligt og roligt med gode skoler og grønne områder. Mange offentlige institutioner og virksomheder inden for service og administration. Attraktivt for børnefamilier og jobsøgende i den offentlige sektor.
Find ledige jobs i Valby
Amager: Et område i rivende udvikling med fokus på moderne arkitektur og bæredygtighed. Hjem til Ørestad og store virksomheder som DSV og Ørsted. Gode muligheder inden for logistik, energi og transport.
Mere information om København
Hvis du er på udkig efter et job i København, er det vigtigt, at du sætter dig grundigt ind i, hvordan jobmarkedet fungerer, og hvor i byen du vil arbejde og bo. Vi har samlet en guide med alle relevante oplysninger om København, så du kan få et samlet overblik. Læs mere om København i denne guide: København: Byen der byder på både drømmejob og spændende udfordringer