Service Manager, Support & Services, Lystrup
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Lystrup
Would you like to deliver service for mission-critical products and high tech solutions? Join us and collaborate with dedicated and experienced colleagues across the organization to support our customers get the most out of their systems.
We learn and achieve success together
Operating in the aerospace, defense, and security sector, Terma supports customers and partners all over the world. In Terma Support & Services (TSS), Service Delivery we manage and deliver after-sales activities. These include after-sales projects, service contracts, technical support, incidents, problems, warranty handling and delivery of spare parts, repairs, training and onsite services.
“As the department is based in both Lystrup and Søborg, and we work closely with Terma colleagues in the U.S., Singapore and other regional offices, we focus specifically on team spirit, helping each other and collaboration across locations, projects and tasks. It takes team effort to succeed,” says senior manager Inge Hald Andersen.
Managing service requests, incidents and administration of service contracts in after-sales
In your work, you will have a coordinating role where you understand customer needs, apply structure to complexity and depend on colleagues and stakeholders to succeed. The Service Manager role is on the Project Management career path and covers coordination of tasks, execution of service deliveries, incident management, problem management and administration of service contracts.
Your tasks will entail:
• customer dialogue and managing expectations
• planning, execution and follow-up on delivered services and budget
• administration of service contracts
• stock management for service contracts
• monitoring agreed service levels delivered to our customers
• sharing lessons learned and implementing best practices in the daily work
“There will be a steep learning curve, but you will quickly get to know our internal procedures and interfaces. You will run a number of tasks simultaneously, some independently, so you need to be able to prioritise. But you will have experienced colleagues ready to help you settle into the job and great opportunities for development,” explains Inge.
What’s our company like?
We are an international company representing world class expertise, delivering complex and high-tech products. We value our colleagues and our meaningful contributions to securing people through advanced technology. During your onboarding in Terma you can expect a thorough introduction and training in our systems and processes, as well as a strong focus on teaching you useful new competences and further strengthening current ones, both professionally and personally. Our company culture is autonomous and engaging, and we acknowledge the importance of flexibility in a great working environment. On our different locations, we offer various social activities to bring all of our colleagues together.
How to succeed in this position?
As a person, you are service minded, structured and like interacting with customers from all over the world. You may be in your early career but understand the necessity of coordination and follow-up to ensure that the activities are moving in the right direction and the customers are satisfied. In addition, you are a great communicator with a global mindset who can visualize data and explain your input to people from different technical and cultural backgrounds. You are a an experienced user of IT tools like Microsoft office.
It is an advantage if you:
"In TSS we work across timezones and continents. It is vital for everyone in TSS to have a global mindset and adapt to the situation faced each day. Using our collaboration platforms as Teams, ticket system and knowledge managment we share knowledge and information across TSS," says Tor Forsberg Johansen, Service Contract Manager
Any unanswered questions?
Feel free to contact Inge Hald Andersen, senior manager on +45 24843159 or [email protected] in case of any further questions regarding this position.
We look forward to receiving your application and CV. To ensure that your application will reach us and is properly processed, we only accept applications via www.Terma.com.
Application deadline: 2023-02-21
Applications will be processed continuously.
Bear in mind that candidates must be able to obtain a security clearance by the Danish Defence Intelligence Service. This entails that candidates, as a minimum, have stayed within NATO/EU for the last 7 years only interrupted by short stays abroad.
The high-tech and innovative Terma Group develops products and systems for defense, non-defense and security applications, including command and control systems, radar systems, self-protection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry.
Terma A/S is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Belgium, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S.
We learn and achieve success together
Operating in the aerospace, defense, and security sector, Terma supports customers and partners all over the world. In Terma Support & Services (TSS), Service Delivery we manage and deliver after-sales activities. These include after-sales projects, service contracts, technical support, incidents, problems, warranty handling and delivery of spare parts, repairs, training and onsite services.
“As the department is based in both Lystrup and Søborg, and we work closely with Terma colleagues in the U.S., Singapore and other regional offices, we focus specifically on team spirit, helping each other and collaboration across locations, projects and tasks. It takes team effort to succeed,” says senior manager Inge Hald Andersen.
Managing service requests, incidents and administration of service contracts in after-sales
In your work, you will have a coordinating role where you understand customer needs, apply structure to complexity and depend on colleagues and stakeholders to succeed. The Service Manager role is on the Project Management career path and covers coordination of tasks, execution of service deliveries, incident management, problem management and administration of service contracts.
Your tasks will entail:
• customer dialogue and managing expectations
• planning, execution and follow-up on delivered services and budget
• administration of service contracts
• stock management for service contracts
• monitoring agreed service levels delivered to our customers
• sharing lessons learned and implementing best practices in the daily work
“There will be a steep learning curve, but you will quickly get to know our internal procedures and interfaces. You will run a number of tasks simultaneously, some independently, so you need to be able to prioritise. But you will have experienced colleagues ready to help you settle into the job and great opportunities for development,” explains Inge.
What’s our company like?
We are an international company representing world class expertise, delivering complex and high-tech products. We value our colleagues and our meaningful contributions to securing people through advanced technology. During your onboarding in Terma you can expect a thorough introduction and training in our systems and processes, as well as a strong focus on teaching you useful new competences and further strengthening current ones, both professionally and personally. Our company culture is autonomous and engaging, and we acknowledge the importance of flexibility in a great working environment. On our different locations, we offer various social activities to bring all of our colleagues together.
How to succeed in this position?
As a person, you are service minded, structured and like interacting with customers from all over the world. You may be in your early career but understand the necessity of coordination and follow-up to ensure that the activities are moving in the right direction and the customers are satisfied. In addition, you are a great communicator with a global mindset who can visualize data and explain your input to people from different technical and cultural backgrounds. You are a an experienced user of IT tools like Microsoft office.
It is an advantage if you:
- Have a technical foundation.
- Have experience in dealing with customer needs.
- Have experience with the ITIL framework.
- Master stakeholder management.
- Are fluent in both Danish and English.
- Have a structured mindset regarding data management and analysis
- Have experience with working in ERP systems
"In TSS we work across timezones and continents. It is vital for everyone in TSS to have a global mindset and adapt to the situation faced each day. Using our collaboration platforms as Teams, ticket system and knowledge managment we share knowledge and information across TSS," says Tor Forsberg Johansen, Service Contract Manager
Any unanswered questions?
Feel free to contact Inge Hald Andersen, senior manager on +45 24843159 or [email protected] in case of any further questions regarding this position.
We look forward to receiving your application and CV. To ensure that your application will reach us and is properly processed, we only accept applications via www.Terma.com.
Application deadline: 2023-02-21
Applications will be processed continuously.
Bear in mind that candidates must be able to obtain a security clearance by the Danish Defence Intelligence Service. This entails that candidates, as a minimum, have stayed within NATO/EU for the last 7 years only interrupted by short stays abroad.
The high-tech and innovative Terma Group develops products and systems for defense, non-defense and security applications, including command and control systems, radar systems, self-protection systems for aircraft and vessels, space technology, and aerostructures for the aircraft industry.
Terma A/S is headquartered at Aarhus, Denmark. Internationally, Terma has subsidiaries and operations in The Netherlands, Belgium, Germany, United Kingdom, United Arab Emirates, India, Singapore and the U.S.
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Lystrup.
Jobbet er oprettet på vores service den 3.2.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Lystrup
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