English Speaking E-commerce Manager

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København

Do you want to work with international e-commerce?


MakesYouLocal helps webshops to expand and succeed abroad. Several of our clients are focusing on markets across Europe, including the United Kindom, which is why we are looking for new colleagues to join our UK team in Copenhagen!

In this position, you will play an important part in our clients’ success in the British market. Together with the team, you will help webshops with various tasks, such as customer service, translations and social media monitoring. The position teaches you a lot about international e-commerce and gives you an opportunity to grow into more senior positions over time.

Our new colleague should have excellent verbal and written skills in English, and have a good understanding of British consumers’ mindset, as well as first-hand knowledge of the culture.

What do we expect from our next colleague?


We are looking for people with a positive attitude and a genuine desire to help customers. Experience in a relevant field such as e-commerce, customer service, retail, hospitality or similar is a plus, however, the most important thing is a willingness to learn.

You should have:

  • Native-level English language skills, good command of written and spoken language.

  • Deep understanding of British consumers’ mindset and first-hand knowledge about the culture

  • Good computer skills and a willingness to learn new things

  • A team-player attitude

  • Relevant Bachelor's degree or work experience in e-commerce, customer service, retail or similar field

  • The ability to translate from Danish to English is a plus but not a requirement



Your tasks and responsibilities:

  • Customer service (phone, chat, email)

  • Translation of product descriptions, ads, newsletters and other types of webshop texts

  • Social media monitoring on behalf of webshops

  • Providing valuable feedback to clients to optimise the customer experience

  • Writing monthly reports for our clients, analysing what can be improved in their webshop

  • Being in close, ongoing communication with one or more webshops regarding their performance


Great place to work!


We want to ensure that our employees are happy and flourishing in the company. First of all, we strive to make sure that everybody’s workday includes a variety of tasks. On Fridays, we occasionally enjoy a drink or two, and we are big fans of social events — from sporty activities to great parties. We value a friendly and informal atmosphere, where people thrive and grow together.

We offer


  • Training in e-commerce, translation, our tools and more – We'll teach you everything you need to know to succeed in this role.
  • Career development & training for specialised roles – we support your growth with frequent 1-1 meetings and tailored training
  • Hybrid attendance – a lot of us have family far away or perhaps you just want to stay in some days. We trust that you can work remotely once in a while
  • Profit share programme – enjoy the fruit of your labour!
  • Flexibility - be it a dentist or a sick kid, we understand that sometimes schedules have to change
  • Social Club - Parties and social gatherings are a great way to form lasting friendships
  • Lunch benefits - We will cover some of your lunch costs to make sure you get a healthy break with your colleagues every day
  • Parental leave — MakesYouLocal will support your maternity or paternity leave with a full salary


This could be a full-time or a part-time position and you will be working from our brand-new office in Nordhavn, Copenhagen. If you see yourself joining our team, do not hesitate to upload an application with your CV.

About MakesYouLocal


MakesYouLocal was established in Copenhagen in 2010. We help businesses with initial strategic decisions for their online shops expanding into new markets. With native knowledge and localisation services, we make sure that our clients’ webshops meet expectations in the new countries they launch in. Our local teams are an important part of our clients’ daily operations. We take care of customer service and shop maintenance in local languages and provide valuable insights for business development and marketing strategies.

With our cross-border e-commerce experience from more than 400 projects and our +120 native e-commerce savvy employees across offices in Copenhagen, Vilnius, Berlin and Brno, we work closely with our clients to secure their international success. We focus on the 3 business areas, described below, and help businesses with everything requiring native language skills and cultural understanding – from initial market research to daily shop management and customer service.

Diversity


MakesYouLocal is an equal-opportunity employer and values diversity. All employment is decided on the basis of qualifications, merits and business needs. We welcome applications regardless of race, colour, religion, sexual orientation, age or disability.


Information og data

Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".

Arbejdsstedet er beliggende i København

Jobbet er oprettet på vores service den 15.11.2022, men kan have været deaktiveret og genaktiveret igen.

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Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Marketingmedarbejder
  • København
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