Customer Insights Manager
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Ørestad
Are you passionate about bringing the patient and customer voice into the development of commercial strategies for Novo Nordisk? Would you like to have the opportunity to have both functional and personal development within a leading company in the pharmaceutical industry? Novo Nordisk Denmark is on a transformational journey to change our customer engagement model with Healthcare Professionals. If you would like to be a part of the change and contribute to shaping the journey, this role is for you!
The Position
We are looking for an experienced professional with a passion for customer engagement analytics and transferring insights into actionable prospects for the organisation. As our new Customer Insights Manager, you will aid in driving insights, and make better informed, customer centric decisions. You will deliver both data and narrative, allowing business to gain greater understanding of customer behaviours and decision-making process. Your key responsibilities will include:
Qualifications
As a person, you have strong functional leadership skills, including an ability to build relationships and trust, and to obtain commitment from both internal stakeholders across cultures and functions. You also have a solid communication style, as well as strong analytical skills, and are able to drive and run complex projects. Additionally, to be successful in this role you should:
About the Department
Commercial Excellence is a newly established team residing within the Finance and Operations department. The purpose of the Commercial Excellence team is to drive effective commercial execution, generate customer insights and support the commercial strategy across all functions in Novo Nordisk Denmark. The Finance and Operations department is international and consists of a diverse group of highly dedicated professionals. The department is characterised by a lot of energy, collaboration, and trust. The team is ambitious, and the pace is high, but the tone is informal and there is a fun and good-spirited atmosphere in the department.
Working at Novo Nordisk
Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees. Together, we go further. Together, we’re life changing.
Contact
If you have any questions reach out to Head of Commercial Excellence, Markéta Urbanová on [email protected]
Deadline
Apply before 06.01.2023.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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The Position
We are looking for an experienced professional with a passion for customer engagement analytics and transferring insights into actionable prospects for the organisation. As our new Customer Insights Manager, you will aid in driving insights, and make better informed, customer centric decisions. You will deliver both data and narrative, allowing business to gain greater understanding of customer behaviours and decision-making process. Your key responsibilities will include:
- Owning the local multichannel customer engagement ecosystem (including the CRM system), driving its optimal utilization for customer-facing teams, and you will ensure a high level of data integrity.
- Supporting the organisation with proficient knowledge of driving processes as well as operational support, including training of end-users and oversee change management in the organisation, as well as being a local change agent for new ways of working as you will drive the roadmap for roll-out of new features.
- Ensuring the teams within the Diabetes, Obesity and Rare Disease business units as well as Medical receive timely, relevant, and concise market insights that help to understand the sales potential across customer groups.
- Being the centre point and ambassador for the local data and analytics strategy, as well as support business partners to all relevant functions in the affiliate, including the management team, as well as Regional and Corporate functions.
- Contributing to the Global Finance Vision and Strategy of being the best finance operation in the global pharmaceutical industry.
Qualifications
As a person, you have strong functional leadership skills, including an ability to build relationships and trust, and to obtain commitment from both internal stakeholders across cultures and functions. You also have a solid communication style, as well as strong analytical skills, and are able to drive and run complex projects. Additionally, to be successful in this role you should:
- Hold a master’s degree in business, finance, IT, statistics, or another relevant degree .
- Have several years of working experience within performance management, CRM project management (Salesforce knowledge is a plus), field force analytics – ideally experience in scoping or deploying CRM/MCE solutions within the pharmaceutical sector.
- Have experience with management of sales and CRM data.
- Own conceptional understanding of marketing processes and knowledge about developing commercial campaigns at a conceptual level.
- Have relevant experience working with analytics solutions, core data and analytics technology components such as data visualization tools (i.e. Qlik Sense, PowerBI, data warehouse).
About the Department
Commercial Excellence is a newly established team residing within the Finance and Operations department. The purpose of the Commercial Excellence team is to drive effective commercial execution, generate customer insights and support the commercial strategy across all functions in Novo Nordisk Denmark. The Finance and Operations department is international and consists of a diverse group of highly dedicated professionals. The department is characterised by a lot of energy, collaboration, and trust. The team is ambitious, and the pace is high, but the tone is informal and there is a fun and good-spirited atmosphere in the department.
Working at Novo Nordisk
Novo Nordisk is its people. We know that life is anything but linear and balancing what is important at different stages of our career is never easy. That’s why we make room for diverse life situations, always putting people first. We value our employees for the unique skills they bring to the table, and we work continuously to bring out the best in them. Working at Novo Nordisk is working toward something bigger than ourselves, and it’s a collective effort. Novo Nordisk relies on the joint potential and collaboration of its more than 40,000 employees. Together, we go further. Together, we’re life changing.
Contact
If you have any questions reach out to Head of Commercial Excellence, Markéta Urbanová on [email protected]
Deadline
Apply before 06.01.2023.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Print job Send to e-mail
Information og data
Denne ledige stilling har jobtypen "Marketingmedarbejder", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Ørestad.
Jobbet er oprettet på vores service den 2.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Marketingmedarbejder
- Ørestad
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