CUSTOMER LIABILITY MANAGER
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Kastrup
Short Description
Customer liability manager - Lawyer, Customer service
SAS customer service annually manages millions of customer contacts through our own operating centers and external partners. We are on a journey to adapt our customer service functions to the future needs of our travelers and build even more resilient processes. To support the transformation and strengthen our customer liability team, we are looking for additional customer liability managers. In this role you will need to stay updated with the case law in the field to ensure compliance and support your colleagues as well as taking part in cross functional development. You will need to exercise a commercially sound litigation and negotiation strategy including coordinating external counsel.
Qualifications
We are looking for someone with the following qualification:
- Master of law
- At least two years work experience
- Experience in consumer law and passenger rights regulations will be meriting
- Experience from litigation in Danish courts will be meriting
- Experience from international law in EU markets will be meriting
- Excellent organizational and planning skills, as well as strong problem-solving combined with the ability to think strategically
- Ability to handle multiple projects, to prioritize and meet deadlines with attention to details and quality
- Ability to understand complex legal concepts and to apply them in operative processes
Competencies
If You are visible, inclusive, and able to create enthusiasm and team spirit, you will most likely succeed.
If You are customer focused with a business acumen, committed to deliver commercially and financially, you will thrive in this job.
If You have a holistic perspective and ability to transform strategic goals into operational procedures and standards, your colleagues will enjoy working with you.
If You thrive in a high paced ever-changing environment, we will definitely be able to provide this.
Furthermore, to be successful in this position we believe that you should be someone who is self-directed and a highly motivated professional who enjoy responsibility and have an eye for both details and the big picture. You thrive in an international atmosphere and know how to get result from collaboration in a distributed team.
Other of Importance
- Full time (probational period as applicable depending on location)
- Location: SAS office in Copnhagen (Amager Strandvej)
- Hiring date: As soon as available
- Apply via the link no later than 31. October 2023, applications will be processed continuously
- If you have questions about the position, you’re welcome to contact: Head of customer liability Alexander Vasberg, [email protected]
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Kastrup.
Jobbet er oprettet på vores service den 5.10.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Kastrup
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