Global Incident Engineer
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Skanderborg
Do you get energy from being a valued expert, while troubleshooting and solving complex incidents? Would you like to become a part of an international company, where you collaborate with colleagues across the world? Does a changing and diverse everyday life with many different tasks sound exciting to you?
Become a part of our Solution and Service Delivery
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, and we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. We are proud that we in 2022 were awarded with the innovation prize by Dansk Industri (DI), which further fueled our ambition to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy.
With a direct reference to the Head of Global Incident Management, you will become a part of our Global Incident Management team that oversees all the incidents reported to Kamstrup from our customers all over the world. The team consists of 7 colleagues that act both as troubleshooters and gateway to the organization. We are a team characterized by a shared passion for technical solutions and celebrate the discovery of new ways of problem-solving. In addition, you will be in a highly collaborative department where we take a team approach to resolving our tasks.
A job with a focus on troubleshooting and Incident Management
You will be placed at the center of our System and Service Delivery organization, and your job evolves around handling the incident reported by the Electricity meter customers. We operate in three levels of complexity, where incidents are escalated internally to secure precise problem-solving. We operate as a 2nd level and receive the incidents from our Customer Support team, who are first in line towards our customers. Once the incident is at your hand, it is your responsibility to continue troubleshooting, get an overview of as well as screen the complexity of the incident. You carry out and solve the incidents and document the case. If the complexity is out of scope of our team, we escalate the incident to our development team, and a part of your job will therefore be to follow up on the progression, until the incident is solved, and then make sure that our Customer Support team feel assured along the way.
More specifically you will be working on:
Personality matters
We imagine that you have a technical background in IT, electronics, mechanics, or similar. You have +2 years of experience in 2nd level support of software as well as broad IT knowledge which has given you a great understanding of ITIL process framework, infrastructure, application support, and troubleshooting. You know your way around IT, network, and server systems and knowledge about radio networks and telecommunication will be an advantage. We use ServiceNow and Jira as our everyday tools, so experience with these will be seen as an advantage.
You are open, easy approachable, and get energy from being in touch with several people during the day, whether it is colleagues or customers. Your communicative skills enable you to present and explain a solution to a colleague, and occasionally a customer, in a way that is easy to understand and comprehend. You enjoy sharing your technical knowledge and acting as a valued expert. Furthermore, you have the patience to try again if the first attempt was unsuccessful and are open to new ideas while having a methodical, analytical, and structured approach to your tasks. You thrive in a technical environment and get excited with the prospect of familiarizing yourself with new products and services when they are introduced to the market.
It is required that you master English both in writing and speaking.
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts and you will have the exciting opportunity to leave your mark on the processes and tools used in our daily work. In addition, you will be in a highly collaborative department where we take a team approach to solving our tasks. You will become a part of an explorative team who continuously stay updated with the newest technical trends while using our knowledge to solve complex incidents. We support professional and personal development and a thrilling learning curve.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Global Incident Management, Paw Visby Bunch on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our Solution and Service Delivery
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We experience a significant demand for our products, solutions, and services, and we have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. We are proud that we in 2022 were awarded with the innovation prize by Dansk Industri (DI), which further fueled our ambition to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy.
With a direct reference to the Head of Global Incident Management, you will become a part of our Global Incident Management team that oversees all the incidents reported to Kamstrup from our customers all over the world. The team consists of 7 colleagues that act both as troubleshooters and gateway to the organization. We are a team characterized by a shared passion for technical solutions and celebrate the discovery of new ways of problem-solving. In addition, you will be in a highly collaborative department where we take a team approach to resolving our tasks.
A job with a focus on troubleshooting and Incident Management
You will be placed at the center of our System and Service Delivery organization, and your job evolves around handling the incident reported by the Electricity meter customers. We operate in three levels of complexity, where incidents are escalated internally to secure precise problem-solving. We operate as a 2nd level and receive the incidents from our Customer Support team, who are first in line towards our customers. Once the incident is at your hand, it is your responsibility to continue troubleshooting, get an overview of as well as screen the complexity of the incident. You carry out and solve the incidents and document the case. If the complexity is out of scope of our team, we escalate the incident to our development team, and a part of your job will therefore be to follow up on the progression, until the incident is solved, and then make sure that our Customer Support team feel assured along the way.
More specifically you will be working on:
- Incident screening, troubleshooting and management
- Carrying out incident and problem solving
- Escalate incidents when applicable
- Communication with our Customer Support team
- Knowledge management and sharing
Personality matters
We imagine that you have a technical background in IT, electronics, mechanics, or similar. You have +2 years of experience in 2nd level support of software as well as broad IT knowledge which has given you a great understanding of ITIL process framework, infrastructure, application support, and troubleshooting. You know your way around IT, network, and server systems and knowledge about radio networks and telecommunication will be an advantage. We use ServiceNow and Jira as our everyday tools, so experience with these will be seen as an advantage.
You are open, easy approachable, and get energy from being in touch with several people during the day, whether it is colleagues or customers. Your communicative skills enable you to present and explain a solution to a colleague, and occasionally a customer, in a way that is easy to understand and comprehend. You enjoy sharing your technical knowledge and acting as a valued expert. Furthermore, you have the patience to try again if the first attempt was unsuccessful and are open to new ideas while having a methodical, analytical, and structured approach to your tasks. You thrive in a technical environment and get excited with the prospect of familiarizing yourself with new products and services when they are introduced to the market.
It is required that you master English both in writing and speaking.
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts and you will have the exciting opportunity to leave your mark on the processes and tools used in our daily work. In addition, you will be in a highly collaborative department where we take a team approach to solving our tasks. You will become a part of an explorative team who continuously stay updated with the newest technical trends while using our knowledge to solve complex incidents. We support professional and personal development and a thrilling learning curve.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Head of Global Incident Management, Paw Visby Bunch on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 21.6.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Skanderborg
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