Danish Speaking Customer Service Agents, Tal-Pietà, Malta (394701)
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Udlandet
Contract Type: full-time/ permanent
Job description
As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience.
Your main responsibilities will be to:
Requirements
Training provided - yes
Any assistance with accommodation/relocation:
Yes, flight ticket up to Eur 300 and 2 weeks accommodation
Any other benefits:
Salary:
Gross annual Eur 25.000 euros, plus 10% performance bonus.
How will the interviews be held:
2 rounds of interviews, 1st one is a prerecorded videointerview and assessment; 2nd one is a Skype or personal interview
How to apply:
If you wish to apply for this position, you need to send you cv + covering letter by email to [email protected]. It is important that in the email you include the vacancy title and the vacancy reference number 394701.
(from EURES Malta)
Kilde: Jobnet.dk
Job description
As a key employee of the Customer Service Team, you will be the first point of contact with our players through live chat, email and phone calls. All aspects of this role are customer centric and focused on delivering the best possible experience.
Your main responsibilities will be to:
- Greet and communicate with customers in a warm and empathetic fashion
- Deliver a high level of customer service to customers regarding their queries and inform them about promotions and deals on site
- Identify and support players in difficulties they might encounter
- Enable our players with quality solutions in a timely, personal, and professional manner that exceeds the customers’ expectations
- Provide explanations to customers about products/site/policies
- Keep up to date with new information/policies
- Build a trusting relationship through accurate answers and a positive vibe
- Understand, guide and support players in Responsible Gambling
- Collaborate with our Fraud and payments team in customer queries
- Understand AML and report any suspicious activity
- Update customer account/details with necessary information when needed
Requirements
- A Danish speaker who can also speak/write English fluently
- Willingness to work on shifts (24/7)
- You have a positive and a can-do attitude with a flexible approach
- You enjoy learning and sharing your knowledge with others
- You have a genuine interest in iGaming and eager to learn more
- You take pride in giving support to people with empathy and show engagement in delivering an excellent service
- An excellent listener
- A team player that can work independently
Training provided - yes
Any assistance with accommodation/relocation:
Yes, flight ticket up to Eur 300 and 2 weeks accommodation
Any other benefits:
- Private health insurance
- Birthday leave
- Additional marriage leave
- Additional paternity leave
- 5 days of your sick leave to care for your sick child
- 1 volunteer day
- Flexible start and finish times (except for teams who work shifts)
- Free transport home for late-night shifts
- Refer a friend bonus
- Wellness allowance
- Professional development support
- Department team building activities
- Monthly get-togethers and activities
- Wednesday and Friday Breakfasts
- Daily fresh fruit, tea, and coffee
- Party tickets and free beach club access
- Relocation package and assistance
- Company loyalty trip
Salary:
Gross annual Eur 25.000 euros, plus 10% performance bonus.
How will the interviews be held:
2 rounds of interviews, 1st one is a prerecorded videointerview and assessment; 2nd one is a Skype or personal interview
How to apply:
If you wish to apply for this position, you need to send you cv + covering letter by email to [email protected]. It is important that in the email you include the vacancy title and the vacancy reference number 394701.
(from EURES Malta)
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Administrativ medarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Udlandet
Jobbet er oprettet på vores service den 17.3.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Administrativ medarbejder
- Udlandet
- Lørdag den 13. maj 2023
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Statistik over udbudte jobs som administrative medarbejdere i Udlandet
Herunder ser du udviklingen i udbudte administrativ medarbejder i Udlandet over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal administrative medarbejdere i Udlandet.
Se flere statistikker her:
Statistik over udbudte administrative medarbejdere i Udlandet over tid
| Dato | Alle jobs som administrative medarbejdere |
|---|---|
| 5. maj 2024 | 8 |
| 4. maj 2024 | 8 |
| 3. maj 2024 | 8 |
| 2. maj 2024 | 8 |
| 1. maj 2024 | 8 |
| 30. april 2024 | 8 |
| 29. april 2024 | 14 |
| 28. april 2024 | 14 |
| 27. april 2024 | 14 |
| 26. april 2024 | 14 |
| 25. april 2024 | 14 |
| 24. april 2024 | 14 |
| 23. april 2024 | 14 |
| 22. april 2024 | 18 |
| 21. april 2024 | 19 |
| 20. april 2024 | 20 |
| 19. april 2024 | 20 |
| 18. april 2024 | 21 |
| 17. april 2024 | 21 |
| 16. april 2024 | 21 |
| 15. april 2024 | 20 |
| 14. april 2024 | 20 |
| 13. april 2024 | 20 |
| 12. april 2024 | 21 |
| 11. april 2024 | 21 |
| 10. april 2024 | 21 |
| 9. april 2024 | 21 |
| 8. april 2024 | 24 |
| 7. april 2024 | 24 |
| 6. april 2024 | 24 |
| 5. april 2024 | 24 |