IT Supporter with solid technical toolbox
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Hørsholm
Do you enjoy learning about new technologies, bringing them to life, and helping others? Are you passionate about cloud services and digital transformation? If so, come join our great team of IT experts in ALK Global IT.
ALK is a world leader in allergy. Our aspiration is to help as many people as possible with allergy to a better life by providing options of prevention, diagnosis, and treatment of allergy. In Global IT, we contribute to this aspiration by supporting the organization with modern IT tools and technologies and delivering world-class support to our many colleagues around the world.
Global IT at ALK is a global organisation of approximately 140 employees with three main hubs in Hørsholm, Madrid and Krakow and IT staff on our production sites and regional sales hubs in Germany, France, and North America. Today, ALK has most IT competencies in-house, and you will have qualified colleagues across the globe.
The position
You will join a group of IT professionals and enthusiasts who act as technical IT Support. We handle all kinds of issues with computer, mobile, other device, and IT systems for all ALK users globally while delivering on-site support to our colleagues locally in Hørsholm, Denmark.
Your field of responsibility will be:
Your Qualifications
We are looking for a team member who enjoys solving IT issues and fulfilling our colleagues’ requests.
We image that you bring:
What ALK have to offer
We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organisation where we put competence and substance over format and presentation and prioritise iterative interactions.
Our new IT strategy contains several new IT programs and projects aimed at revitalising ALK's IT infrastructure and application landscape. You will have the opportunity to work with and impact our:
You will be based at our headquarters in the DTU Science Park in Hørsholm and may expect travel activity from 15-30 days per year.
We look forward to hearing from you!
ALK is a world leader in allergy. Our aspiration is to help as many people as possible with allergy to a better life by providing options of prevention, diagnosis, and treatment of allergy. In Global IT, we contribute to this aspiration by supporting the organization with modern IT tools and technologies and delivering world-class support to our many colleagues around the world.
Global IT at ALK is a global organisation of approximately 140 employees with three main hubs in Hørsholm, Madrid and Krakow and IT staff on our production sites and regional sales hubs in Germany, France, and North America. Today, ALK has most IT competencies in-house, and you will have qualified colleagues across the globe.
The position
You will join a group of IT professionals and enthusiasts who act as technical IT Support. We handle all kinds of issues with computer, mobile, other device, and IT systems for all ALK users globally while delivering on-site support to our colleagues locally in Hørsholm, Denmark.
Your field of responsibility will be:
- Global End User support with a focus on Europe
- Issue handling and escalation according to service level agreements
- Provide IT service, guides, and "one to one" and "one to many" IT training
- Support of current, new, and future end-user IT devices and applications
- Installation, configuration, and setup of IT systems
- Software installation, printer configuration, video conference setup, etc.
- User administration
Your Qualifications
We are looking for a team member who enjoys solving IT issues and fulfilling our colleagues’ requests.
We image that you bring:
- A general good knowledge of IT platforms
- A technical, logical thought process
- Experience in hardware and software installations
- Experience in user administration in a Windows environment
- Experience in use of MS Windows and Office365 environment
- Good knowledge of IT support processes (best practice)
- Problem-solving skills
- Ability to prioritize and delegate
- Ability to travel internationally
- Fluency in written and spoken Danish and English is a prerequisite
What ALK have to offer
We believe that good results and IT services go hand in hand with securing development and learning opportunities. Employees are encouraged to show respect and help each other every day. You will become part of an IT organisation where we put competence and substance over format and presentation and prioritise iterative interactions.
Our new IT strategy contains several new IT programs and projects aimed at revitalising ALK's IT infrastructure and application landscape. You will have the opportunity to work with and impact our:
- Further development of ALK IT services
- Digitalization of existing and new critical infrastructure processes across Global IT
- Analysis and scoping of new initiatives
You will be based at our headquarters in the DTU Science Park in Hørsholm and may expect travel activity from 15-30 days per year.
We look forward to hearing from you!
Information og data
Denne ledige stilling har jobtypen "IT-supporter", og befinder sig i kategorien "Informationsteknologi".
Arbejdsstedet er beliggende i Hørsholm.
Jobbet er oprettet på vores service den 17.4.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- IT-supporter
- Hørsholm
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