Team Lead Support & SDS Services
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Århus N
Do you want to make a difference? Join our team of exceptional and passionate people!
About us
Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.
By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability.
If you’re interested in impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us!
About the Role
Team Lead Support& SDS Services.
Our dedicated team in Denmark comprises eight skilled professionals who are organized into two primary roles: SDS Services Consultants and Support Consultants, each aligned with the core responsibilities associated with our Chemical Management solutions.
-This position directly reports to the Director of Support & SDS Services Europe and involves close collaboration with cross-functional teams, including Sales and Product teams.
Responsibilities
Our key responsibilities include:
-Providing Exceptional Customer Support: We prioritize delivering top-notch customer support to ensure our clients receive prompt assistance and solutions to their queries.
-Bug Reporting and Case Escalations: We meticulously document and escalate any issues to ensure swift resolution and customer satisfaction.
-Consultancy Services: Our team offers expert consultancy to meet our clients' unique needs.
-Maintaining an Up-to-Date Danish SDS Database: We diligently update and maintain our Safety Data Sheet database to ensure the latest information is readily available.
As a Team Leader, your mission is to:
-Deliver First-Class Support: Your primary objective is to ensure that our team consistently provides top-tier support, resolving customer queries promptly, and nurturing enduring relationships.
-Team Management: You will lead, coach, and mentor the Support and SDS Services team members to empower them to excel in their roles.
-Performance Evaluation: You will continuously monitor and evaluate team members' performance, collaborating with them to implement improvement strategies.
-Customer Interaction: In your role, you will manage customer escalations and address complex issues in collaboration with internal stakeholders.
-Cross-Functional Collaboration: You will collaborate closely with European Team Leaders to enhance processes and routines, implementing efficient solutions across our European locations.
-Data-Driven Insights: Generate reports and provide valuable insights to upper management regarding team performance, deliveries, customer feedback, and areas for improvement.
Qualifications
-Strong Leadership and Management Skills: We seek a leader who can effectively guide and inspire a diverse group of individuals towards common goals.
-Customer Support Experience: Prior experience in the field of customer support is essential to understand and meet the unique needs of our clients.
-Effective Decision-Making and Problem-Solving Skills: In this role, you will need to make informed decisions and find innovative solutions to complex challenges.
Join our team in Denmark, where you can make a meaningful impact on customer success while leading a dynamic group of professionals in the pursuit of excellence.
What We Offer:
EcoOnline has a flexible workplace policy that allows you to work on a hybrid remote basis from home and in the office. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else!
As a part of the Customer Success team in EcoOnline you will have the perfect combination of customer service and the contribution to keeping people safe in their workplaces as well as protecting the environment, together with a dedicated team that also makes the workday enjoyable and fun.
Our process and what to expect:
From start to finish, our process from initial engagement to extending an offer is typically 32 days
Interested but don’t feel you meet all the qualifications?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria but have the aptitude and capability. Our priority is to ensure we set people up for success.
Diversity, Equity & Inclusion.
EcoOnline is proudly an equal opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Kilde: Jobnet.dk
About us
Workplace safety is a fundamental part of our DNA, and we take pride in ensuring that we make a positive impact on the lives of others.
By developing leading software solutions that safeguard people and the environment, we are positively impacting the world. Leveraging data and technology to drive a modern culture of health and safety compliance and sustainability.
If you’re interested in impacting the lives of others and being a part of a rapidly growing global organization, we hope you’ll consider joining us!
About the Role
Team Lead Support& SDS Services.
Our dedicated team in Denmark comprises eight skilled professionals who are organized into two primary roles: SDS Services Consultants and Support Consultants, each aligned with the core responsibilities associated with our Chemical Management solutions.
-This position directly reports to the Director of Support & SDS Services Europe and involves close collaboration with cross-functional teams, including Sales and Product teams.
Responsibilities
Our key responsibilities include:
-Providing Exceptional Customer Support: We prioritize delivering top-notch customer support to ensure our clients receive prompt assistance and solutions to their queries.
-Bug Reporting and Case Escalations: We meticulously document and escalate any issues to ensure swift resolution and customer satisfaction.
-Consultancy Services: Our team offers expert consultancy to meet our clients' unique needs.
-Maintaining an Up-to-Date Danish SDS Database: We diligently update and maintain our Safety Data Sheet database to ensure the latest information is readily available.
As a Team Leader, your mission is to:
-Deliver First-Class Support: Your primary objective is to ensure that our team consistently provides top-tier support, resolving customer queries promptly, and nurturing enduring relationships.
-Team Management: You will lead, coach, and mentor the Support and SDS Services team members to empower them to excel in their roles.
-Performance Evaluation: You will continuously monitor and evaluate team members' performance, collaborating with them to implement improvement strategies.
-Customer Interaction: In your role, you will manage customer escalations and address complex issues in collaboration with internal stakeholders.
-Cross-Functional Collaboration: You will collaborate closely with European Team Leaders to enhance processes and routines, implementing efficient solutions across our European locations.
-Data-Driven Insights: Generate reports and provide valuable insights to upper management regarding team performance, deliveries, customer feedback, and areas for improvement.
Qualifications
-Strong Leadership and Management Skills: We seek a leader who can effectively guide and inspire a diverse group of individuals towards common goals.
-Customer Support Experience: Prior experience in the field of customer support is essential to understand and meet the unique needs of our clients.
-Effective Decision-Making and Problem-Solving Skills: In this role, you will need to make informed decisions and find innovative solutions to complex challenges.
Join our team in Denmark, where you can make a meaningful impact on customer success while leading a dynamic group of professionals in the pursuit of excellence.
What We Offer:
EcoOnline has a flexible workplace policy that allows you to work on a hybrid remote basis from home and in the office. We want you to be able to do your best work no matter where you are. We emphasize providing many ways to support our team to do their best work, and we believe that if you look after your people, they look after everything else!
As a part of the Customer Success team in EcoOnline you will have the perfect combination of customer service and the contribution to keeping people safe in their workplaces as well as protecting the environment, together with a dedicated team that also makes the workday enjoyable and fun.
Our process and what to expect:
- Submit your application – you will receive a response within 10 business days
- Recruiter screening (virtual) – 30 mins
- Hiring Manager Interview (virtual) – 30-60 mins
- Skills assessment – will vary depending on the role you’re applying for
- Final Interview (virtual) with key stakeholders or leadership – 30-60 mins
From start to finish, our process from initial engagement to extending an offer is typically 32 days
Interested but don’t feel you meet all the qualifications?
Our recruitment team assesses and reviews all applications against the role and business needs. We believe in people having transferable and soft skills and want you to know that we consider applications that might not meet all the criteria but have the aptitude and capability. Our priority is to ensure we set people up for success.
Diversity, Equity & Inclusion.
EcoOnline is proudly an equal opportunity employer. We are committed to ensuring that no candidate is discriminated against because of gender identity and expression, race, disability, ethnicity, sexual orientation, age, colour, region, creed, national origin, or sex. We are dedicated to growing a diverse team while continuing to create an inclusive environment where everyone feels safe and empowered to be themselves.
Kilde: Jobnet.dk
Information og data
Denne ledige stilling har jobtypen "Kundeservicemedarbejder", og befinder sig i kategorien "Kontor, handel og service".
Arbejdsstedet er beliggende i Århus N.
Jobbet er oprettet på vores service den 19.10.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Kundeservicemedarbejder
- Århus N
- Torsdag den 14. december 2023
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Statistik over udbudte jobs som kundeservicemedarbejdere i Århus N
Herunder ser du udviklingen i udbudte kundeservicemedarbejder i Århus N over tid. Bemærk at jobs der ikke har en bestemt geografi ikke er medtaget i tabellen. I den første kolonne ser du datoen. I den næste kolonne ser du det samlede antal kundeservicemedarbejdere.
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Statistik over udbudte kundeservicemedarbejdere over tid
| Dato | Alle jobs som kundeservicemedarbejdere |
|---|---|
| 15. maj 2024 | 1 |
| 14. maj 2024 | 1 |
| 13. maj 2024 | 1 |
| 12. maj 2024 | 1 |
| 11. maj 2024 | 1 |
| 10. maj 2024 | 1 |
| 9. maj 2024 | 1 |
| 8. maj 2024 | 1 |
| 7. maj 2024 | 1 |
| 6. maj 2024 | 1 |
| 5. maj 2024 | 1 |
| 4. maj 2024 | 1 |
| 3. maj 2024 | 1 |
| 2. maj 2024 | 1 |
| 1. maj 2024 | 1 |
| 30. april 2024 | 1 |
| 29. april 2024 | 1 |
| 28. april 2024 | 1 |
| 27. april 2024 | 1 |
| 26. april 2024 | 1 |
| 25. april 2024 | 1 |
| 24. april 2024 | 1 |
| 23. april 2024 | 2 |
| 22. april 2024 | 2 |
| 21. april 2024 | 2 |
| 20. april 2024 | 2 |
| 19. april 2024 | 1 |
| 18. april 2024 | 1 |
| 17. april 2024 | 1 |
| 16. april 2024 | 1 |
| 15. april 2024 | 2 |