Process Optimisation Manager
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Are you equipped with a power toolbox that includes project management, lean and process optimization? Do you have experience working in regulated industries such as pharmaceuticals, finance, food industries or similar? Are you up for the challenge of shaping the future of our Customer Complaint Center in Bagsvaerd?
We are seeking someone who thrive on identifying and resolving strategic and operational optimization opportunities. You should be comfortable engaging and advising stakeholders at all levels of the organization and be skilled at motivating people to embrace change.
This role presents significant opportunities for personal and professional growth. If you think you fit the bill, apply now by uploading your CV. We can´t wait to hear from you! The position
Customer Complaints Center (CCC) Operations is seeking a highly motivated and experienced Process Optimisation Manager to drive the improvement agenda for the customer complaint handling process. The candidate will get the opportunity to shape the role and develop new processes and procedures in close collaboration with the management team.
Besides leading key projects and initiatives, other key responsibilities will be to:
• partner with the organization ranging from affiliates across CCC departments to investigators worldwide in order to deliver critical problem solving and/or decisions
• foster an environment that encourages scientific thinking and continuous learning and improvement • analyze business, process, and systems performance and identify improvement opportunities
• challenge current state to meet the high aspirations for the future
• develop and continuously improve the performance management set-up in CCC Operations Qualifications
We are looking for someone that can manage multiple projects simultaneously and, since the job will include considerable interaction with stakeholders and colleagues across the organization, has great interpersonal skills to communicate content in a simple way and get stakeholders on board. To succeed in this role, you:
• have relevant master’s degree within engineering, chemistry, pharmacy, business management or project management
• have minimum 2 years of proven professional experience with process improvement, project management and LEAN principles • have solid analytical skills and experience in analyzing complex business issues
• are fluent in written and spoken English It will be seen as an advantage if you have a curiosity for innovation. As a person, you are comfortable with taking initiative proactively and have a strong personal drive and dedication with a ‘can-do’ attitude. You are curious about the processes and people you work with, and have a burning desire to learn new things, being able to demonstrate attention to detail and structured in your problem-solving approach. The perfect fit for your team is a team player within a diverse group of colleagues with a good sense of humor. About the department
In Customer Complaints Center Operations, we are the ‘voice of the patient’; recording, investigating and responding to customer complaints globally for both marketed and clinical products. We are more than 70 colleagues Denmark and India and are part of the Novo Nordisk Quality organization. You will be reporting to the Director of CCC Operations, based in Bagsvaerd, and will be working closely with the managers and colleagues across the departments. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care. Contact
If you have any questions about the job, please do not hesitate to call Manager Amra Curevac at +45 3077 6378 or Director Eva Langetoft at +45 3075 2202. Deadline
8th of January 2024. Interviews will be conducted on an ongoing basis, so we encourage you to apply sooner rather than later. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
We are seeking someone who thrive on identifying and resolving strategic and operational optimization opportunities. You should be comfortable engaging and advising stakeholders at all levels of the organization and be skilled at motivating people to embrace change.
This role presents significant opportunities for personal and professional growth. If you think you fit the bill, apply now by uploading your CV. We can´t wait to hear from you! The position
Customer Complaints Center (CCC) Operations is seeking a highly motivated and experienced Process Optimisation Manager to drive the improvement agenda for the customer complaint handling process. The candidate will get the opportunity to shape the role and develop new processes and procedures in close collaboration with the management team.
Besides leading key projects and initiatives, other key responsibilities will be to:
• partner with the organization ranging from affiliates across CCC departments to investigators worldwide in order to deliver critical problem solving and/or decisions
• foster an environment that encourages scientific thinking and continuous learning and improvement • analyze business, process, and systems performance and identify improvement opportunities
• challenge current state to meet the high aspirations for the future
• develop and continuously improve the performance management set-up in CCC Operations Qualifications
We are looking for someone that can manage multiple projects simultaneously and, since the job will include considerable interaction with stakeholders and colleagues across the organization, has great interpersonal skills to communicate content in a simple way and get stakeholders on board. To succeed in this role, you:
• have relevant master’s degree within engineering, chemistry, pharmacy, business management or project management
• have minimum 2 years of proven professional experience with process improvement, project management and LEAN principles • have solid analytical skills and experience in analyzing complex business issues
• are fluent in written and spoken English It will be seen as an advantage if you have a curiosity for innovation. As a person, you are comfortable with taking initiative proactively and have a strong personal drive and dedication with a ‘can-do’ attitude. You are curious about the processes and people you work with, and have a burning desire to learn new things, being able to demonstrate attention to detail and structured in your problem-solving approach. The perfect fit for your team is a team player within a diverse group of colleagues with a good sense of humor. About the department
In Customer Complaints Center Operations, we are the ‘voice of the patient’; recording, investigating and responding to customer complaints globally for both marketed and clinical products. We are more than 70 colleagues Denmark and India and are part of the Novo Nordisk Quality organization. You will be reporting to the Director of CCC Operations, based in Bagsvaerd, and will be working closely with the managers and colleagues across the departments. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing and sales – we’re all working to move the needle on patient care. Contact
If you have any questions about the job, please do not hesitate to call Manager Amra Curevac at +45 3077 6378 or Director Eva Langetoft at +45 3075 2202. Deadline
8th of January 2024. Interviews will be conducted on an ongoing basis, so we encourage you to apply sooner rather than later. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 14.8.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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