Technical Consultant

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Udlandet

Company Description

IFS is a billion-dollar revenue company with 5000+ employees on all continents. We deliver award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we're flexible, we're innovative, and we're focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society's greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We're looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we'll help you make your moment. Join Team Purple. Join IFS.

Job Description

The Technical Consultant will support the Mobile Workforce Management solution within IFS. Our mobile applications and platforms enable gas, water, and electric utilities to scale their workforce in the field and leverage the latest technologies in their day-to-day work. We enable utilities to transform their field operations by rapidly automating and optimizing any field work activity or process to improve response time and effectiveness. Our platforms offer utility operations personnel in both the office and field improved location and situational awareness for faster, more intelligent decision-making, greater safety and easier regulatory compliance.

This position requires a dynamic, self-driven, technically savvy individual who wants to be a part of our Technical Consulting team. This person is responsible for the successful deployment of the Clevest MWM solution for our customers. This person will manage all technical aspects of the systems implementation effort for their assigned projects (including application installation, technical configuration and integration design and deployment).

The Technical Consultant is expected to succeed in complex technical environments while simultaneously displaying exceptional communication skills to effectively work with enterprise customers of varying technical aptitudes. This position requires some travel to customer sites, primarily within North America (expected travel up to 20%).

We welcome applicants for anywhere in North America.

Essential Functions:

  • Quickly develop a deep understanding of our products and solutions and applying these to address business challenges, setting an example of how to create satisfied clients.
  • Direct, define, and implement enterprise software solutions that balance client needs with the product's capabilities and roadmap.
  • Collaborate with Business Analysts to develop and validate client business requirements and provide custom configurations to meet those requirements.
  • Cultivate internal relationships across departments (Engineering, Product, Sales) in order to resolve client issues efficiently.
  • Direct user acceptance testing onsite or remotely.
  • Manage onsite and remote customer deployments including go-live support and initial post-implementation support.
  • Advocate on behalf of customers to contribute to product improvement and requirement definitions.
  • Own and perform concise triage of customer-reported issues.
  • Deliver solution-specific training.
  • Assist our customer support team with escalated issues and serving as a valuable resource for our training and development teams.
  • Drive compliance and standards by adhering and contributing to processes, policies, and tools within the company.

Qualifications

  • Software implementation (COTS, ideally) experience in a similar technology industry environment is preferred.
  • Post-secondary education; a technical degree or diploma is preferred but not required.
  • Exceptional verbal and written communication skills, with a demonstrated ability to communicate to audiences of varying technical aptitude and organizational seniority.
  • Familiarity with Microsoft IIS, SOAP/REST interfacing, XML, relational databases, and client-server architecture is an asset.
  • The ability to self-serve, research available sources of information for solutions, and seek assistance after performing due-diligence.
  • High geek-factor; must be comfortable operating with, in, and around technology.
  • Willingness to experiment, break, and fix software configurations
  • Experience in the utility (electric, gas, water) or general field service industries is an asset.
  • Ability to successfully pass applicable security checks, including a criminal record check

Additional Information

We foster a collaborative work environment and a positive, supportive culture.

We offer a flexible work environment and support work-life balance, offering a generous bank of paid time off a year. Our comprehensive benefits package includes a health spending plan.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. VEVRAA Federal Contractor, Equal Opportunity Employer

Kilde: Jobnet.dk


Information og data

Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

Arbejdsstedet er beliggende i Udlandet

Jobbet er oprettet på vores service den 9.12.2023, men kan have været deaktiveret og genaktiveret igen.

Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
  • Øvrige
  • Udlandet
  • Mandag den 08. januar 2024

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