Global Service Delivery Manager
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We are committed to fulfilling our ambitious aspirations of optimising our digital processes, delivering more insights through data, maximising our digital capabilities, and creating the best digital infrastructure and data foundation. As our new colleague, you will become part of the exciting journey.
Apply now! What’s in it for you?
Novo Nordisk continues to build the Next Generation IT Support. Our team is responsible for supervising the day-to-day operation of our Global Service Desk to ensure an optimal End user experience. The main focus for this role is on tickets escalated to 2nd and 3rd lines of support, ensuring the continuous improvement and the alignment with our internal and external stakeholders across Digital Data & IT (DD&IT)
Your key responsibilities would be to: Monitor service performance of the Global Service Desk with focus on tickets escalated to the 2nd and 3rd level support groups Collaborate closely with NN Service Managers/Product Owners, Regional IT Managers, Global Service Desk supplier and Third-party suppliers Ensure communication to GSD/1st line support and handling the tickets escalations, worldwide across multiple time-zones in close collaboration the NN operations team Vendor management (third party vendors) Liaison with contract and sourcing managers to assess contract scope, roles, and responsibilities of main 3rd party-suppliers Which competencies to bring? M.Sc., MBA or similar graduate degree in relevant field (Software Engineering, Economics, Computer Science, Business Administration) or equivalent job experience 3+ years of experience service management in Service Desk in an international company Experience with Agile principles, methodologies, and events Experience with vendor management
As our corporate language is English, we expect you to be fluent in both written and spoken. Additionally, you have excellent communication skills, you possess high level of self-motivation and personal drive and able to handle a high number of tasks simultaneously. About the department
Global IT Support is anchored within the Digital, Data & IT (DD&IT) organisation and has employees based in different countries across the world. In DD&IT, we work Agile, and in the GITS Product Area, we have four products and eight regional teams. The products cover End User Support Experience, Service Operation Excellence, Regional IT Services and ITAM. You will be part of a continued journey to deploy and improve the Agile organisation and competencies.
By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, and platforms in Novo Nordisk. We work in a truly global organisation based on agile principles, and continuously strive to improve our ways of working. Joining Novo Nordisk
Novo Nordisk is a global healthcare company headquartered in Denmark. For almost 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.
We are proud of our people too, and we employ more than 50,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk. Contact
For further information, please contact People Leader, Enrique Liarte Pedreno at [email protected] Deadline 18th August 2023 Interviews will be held ongoing, so we encourage to apply before the deadline. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Apply now! What’s in it for you?
Novo Nordisk continues to build the Next Generation IT Support. Our team is responsible for supervising the day-to-day operation of our Global Service Desk to ensure an optimal End user experience. The main focus for this role is on tickets escalated to 2nd and 3rd lines of support, ensuring the continuous improvement and the alignment with our internal and external stakeholders across Digital Data & IT (DD&IT)
Your key responsibilities would be to:
As our corporate language is English, we expect you to be fluent in both written and spoken. Additionally, you have excellent communication skills, you possess high level of self-motivation and personal drive and able to handle a high number of tasks simultaneously. About the department
Global IT Support is anchored within the Digital, Data & IT (DD&IT) organisation and has employees based in different countries across the world. In DD&IT, we work Agile, and in the GITS Product Area, we have four products and eight regional teams. The products cover End User Support Experience, Service Operation Excellence, Regional IT Services and ITAM. You will be part of a continued journey to deploy and improve the Agile organisation and competencies.
By joining DD&IT, you will become part of a strong global community of more than 1,200 skilled IT professionals, who are responsible for IT systems, services, and platforms in Novo Nordisk. We work in a truly global organisation based on agile principles, and continuously strive to improve our ways of working. Joining Novo Nordisk
Novo Nordisk is a global healthcare company headquartered in Denmark. For almost 100 years, we have been driving change to defeat diabetes and other serious chronic diseases. As a result, our treatments today benefit millions of people living with diabetes, obesity, and rare blood and endocrine diseases. We are proud of that.
We are proud of our people too, and we employ more than 50,000 bright and diverse minds in 80 offices worldwide. With us, your bright mind and commitment help us change lives for people worldwide. In exchange, we offer you a seat in a rewarding and purpose-driven culture where your professional and personal development is highly valued. That said, opportunities are many in Novo Nordisk. Contact
For further information, please contact People Leader, Enrique Liarte Pedreno at [email protected] Deadline 18th August 2023 Interviews will be held ongoing, so we encourage to apply before the deadline. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
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Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 14.4.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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