Functional Product Manager, Email
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København K
Opportunity
Maersk is transforming to the global integrator of container logistics and changing the face of the logistics industry by becoming first truly integrated service provider across shipping-owning ocean services, airfreight, landside, lead logistics, and contract logistics.
Customer experience and customer centricity will be a key part of enabling the strategy.We offer
An exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development.
The primary focus of the Customer Experience teams in Maersk is to enable proactive issue resolution, first contact resolution, and an intuitive digital experience
The Email Product Manager is a senior Customer Experience role that has responsibility for the commercial development of our email channel for our business through needs identification, value proposition development, and delivery of the capability.
Email is a mature channel for Maersk, and it is a key channel to ensure a simple and relevant customer service for our customers.
The purpose of the role is to service our customers with greater accessibility and efficiency, in order to lift the Customer Experience.
Maersk offers an agile international atmosphere with focus on high performance, results, and respect
for our employees.
Key Responsibilities
Accountable for guiding the success of email for CX team and directing the cross-functional team that is responsible for improving it. It is an important organizational role that sets the strategy, roadmap, and feature definition for phone. The accountability includes:
- Determines customers' needs and desires by specifying the research needed to obtain market information.
- Recommends the nature and scope of present and future product lines by reviewing product specifications and requirements, appraising new product ideas and/or product or packaging changes.
- Assesses market competition by comparing the company's product to competitors' products.
- Assesses product market data by calling on customers with change community and evaluating results.
- Determines product commercialization by utilizing market research data; reviewing production and other costs and anticipating volume.
- Collaborates with stakeholder from both business and technology (including partners) to drive adoption and successful realisation
Who we are looking for
You have a relevant degree (MBA preferred) combined with at least 6+ years of experience in a job in the industry.
You have demonstrated success defining excellent products.
Furthermore you:
- Have excellent written and verbal comms skills
- Excellent teamwork skills
- Excellent conflict management skills
- Have proven ability to influence cross-functional teams without formal authority
- Are a consummate communicator and presenter
- Have (Backlog) prioritization skills to ensure we meet customers urgent needs as possible.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 19.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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