Functional Product Manager - Email Managed by Maersk, Facilitated by Maersk, Mergers & Acquisitions
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København K
Opportunity
Maersk is transforming to the global integrator of container logistics and changing the face of the logistics industry by becoming first truly integrated service provider across shipping-owning ocean services, airfreight, landside, lead logistics, and contract logistics.
Customer experience and customer centricity will be a key part of enabling the strategy.We offer
An exciting and attractive career in a truly global environment with the possibility of continuous professional and personal development.
The primary focus of the Customer Experience teams in Maersk is to enable proactive issue resolution, first contact resolution, and an intuitive digital experience
The Email Product Manager - Managed by Maersk, Facilitated by Maersk, Mergers & Acquisition is a senior Customer Experience role that has responsibility for the commercial development of our email channel for our business through needs identification, value proposition development, and delivery of the capability.
Email is a mature channel for Maersk, and it is a key channel to ensure a simple and relevant customer service for our customers.
The purpose of the role is to service our customers under Managed by Maersk, Facilitated by Maersk, Merger & Acquisition model with greater accessibility and efficiency, in order to lift the Customer Experience.
Maersk offers an agile international atmosphere with focus on high performance, results, and respect for our employees.
Key Responsibilities
Accountable for guiding the success of email for CX team and directing the cross-functional team that is responsible for improving it. It is an important organizational role that sets the strategy, roadmap, and feature definition for email channel for Managed by Maersk customers and contribute to the wider Customer resolution and CX strategy.
The accountability includes:
- Determines customers' needs and desires by specifying the research needed to obtain market information.
- Recommends the nature and scope of present and future product features for email channel and other customer resolution related products and processes.
- Assesses market competition by comparing the company's product to competitors' products.
- Assesses product market data by calling on customers with change community and evaluating results.
- Collaborates with business and technology to drive adoption and successful benefit realisation
- Contributes to team and guide colleagues
- Maintaining SOPs and neutrality and confidentiality as well as an overview of license utilization for the product
Who we are looking for
You have a relevant degree (MBA preferred) combined with at least 8+ years of experience in a job in the industry and have:
- experience in product management or have closely work with FPO to refine/improve existing product
- proven record to drive transformation either in global or local scale
- strong skillset in change management and stakeholder management
- experience working with IT team and is familiar with the agile development concept
- knowledge in case management and have achieved improved customer outcome
- Leadership without formal authority
Furthermore you have:
- Excellent written and verbal comms skills
- Excellent teamwork skills
- Excellent conflict management
- Proven ability to influence cross-functional teams without formal authority
- Ideally experience with Logistics
At Maersk we value the diversity of our talent and will always strive to recruit the best person for the job – we value diversity in all its forms, including but not limited to: gender, age, nationality, race, sexual orientation, disability or religious beliefs.
We are proud of our diversity and see it as a genuine source of strength for building high performing teams.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i København K.
Jobbet er oprettet på vores service den 13.1.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- København K
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