Head of Customer Support in Denmark
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Skanderborg
Are you looking for new management challenges where your experience and professional competencies can contribute to a sustainable growth journey? Do you want exciting career opportunities that blend technical expertise with customer-centric service and support? Are you ready to leverage your leadership skills to develop customer service experience and empower your team in delivering high performance and customer satisfaction?
Become a part of our Solution and Service Delivery
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. To help us live up to this ambition, we are looking for a new Head of Support for our Danish Support team.
With direct reference to our Global Head of Customer Support & Services, you will have the local responsibility of leading a dedicated team of 7 Customer Support Engineers. These professionals are stationed in Kamstrup’s Headquarters in Stilling near Aarhus, Denmark. Working in close collaboration with our global Solutions & Service Delivery function, the team strives to deliver best-in-class support, and ensuring high customer satisfaction remains our top priority.
A job with focus on customer satisfaction
In the position as Head of Customer Support, your primary responsibility will involve creating the necessary conditions and support to empower your team in delivering exceptional service to our customers. Working closely with your team, your focus will be on developing and enhancing their technical skills and knowledge, aligning with the growing emphasis on sustainable utilities through increased digitalization. Kamstrup is constantly evolving and a cornerstone in your job will also be to drive transformative changes and progressively introduce digital self-services.
More specifically, you will be:
You can expect approximately 5-10 travel days per year in this position.
Personality matters
As Head of Customer Support Denmark, your success will be driven by your strong leadership, change management qualities, and passion for effective management. Throughout your career, you have developed a deep understanding and motivation for leadership and you prioritize the growth and well-being of the team, while setting high expectations. With a service-oriented mindset, you approach tasks analytically and systematically, ensuring both internal and external stakeholders receive exceptional deliveries. Building and nurturing strong relationships is second nature to you, resulting in positive outcomes in previous roles.
To excel in the role, we envision that you possess a professional background in IT or other technical fields. Your expertise includes delivering customer support on an international scale. Ideally, you have 2+ years of experience in the customer support field and in management, and you have received formal education or training in leadership, or you bring experience in supporting complex systems that involve both software and hardware components. This background equips you with the necessary knowledge and skills to navigate the challenges of this role successfully.
This job requires you to have a high-level proficiency in English and Danish – both written and spoken.
We offer more than just a job
By joining our team as Head of Customer Support Denmark, you embark on an incredible journey with a global company committed to optimizing the world’s water and energy resources. This position presents an exciting opportunity to play a pivotal role in our customers’ transition towards a greener future. You will experience a dynamic work environment that encourages collaboration and engagement across teams. Your contributions will not only have an impact on our customers but will also encourage the overall growth and success of our company. In addition, we prioritize your personal and professional development, providing you with ample opportunities to enhance your skills and expertise.
We offer flexible working hours and numerous employee benefits at our headquarters, including a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Global Head of Customer Project & Service Delivery Management, Torben Hagen Britze, on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act, and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our Solution and Service Delivery
Kamstrup is a Danish technology company and a world-leading supplier of intelligent metering solutions and services. We have a strong focus on developing the most innovative and value-adding intelligent metering solutions and services for energy- and water consumption. Our ambition is to transform meter data into insights that will help utilities optimize the production and distribution of clean water and energy. To help us live up to this ambition, we are looking for a new Head of Support for our Danish Support team.
With direct reference to our Global Head of Customer Support & Services, you will have the local responsibility of leading a dedicated team of 7 Customer Support Engineers. These professionals are stationed in Kamstrup’s Headquarters in Stilling near Aarhus, Denmark. Working in close collaboration with our global Solutions & Service Delivery function, the team strives to deliver best-in-class support, and ensuring high customer satisfaction remains our top priority.
A job with focus on customer satisfaction
In the position as Head of Customer Support, your primary responsibility will involve creating the necessary conditions and support to empower your team in delivering exceptional service to our customers. Working closely with your team, your focus will be on developing and enhancing their technical skills and knowledge, aligning with the growing emphasis on sustainable utilities through increased digitalization. Kamstrup is constantly evolving and a cornerstone in your job will also be to drive transformative changes and progressively introduce digital self-services.
More specifically, you will be:
- Managing and developing the local support team to achieve agreed targets within your budget, strategy, and Customer SLA
- Taking lead on Customer Satisfaction; Measure, follow-up, do service recovery, and initiate initiatives to constantly protect our high CS level
- Improving customer service experience, driving KPI-based optimizations and digitalization of Customer Support and self-services in close collaboration with the global Customer Support management
- Fostering and strengthening effective cross-functional collaboration with local and global organizations
You can expect approximately 5-10 travel days per year in this position.
Personality matters
As Head of Customer Support Denmark, your success will be driven by your strong leadership, change management qualities, and passion for effective management. Throughout your career, you have developed a deep understanding and motivation for leadership and you prioritize the growth and well-being of the team, while setting high expectations. With a service-oriented mindset, you approach tasks analytically and systematically, ensuring both internal and external stakeholders receive exceptional deliveries. Building and nurturing strong relationships is second nature to you, resulting in positive outcomes in previous roles.
To excel in the role, we envision that you possess a professional background in IT or other technical fields. Your expertise includes delivering customer support on an international scale. Ideally, you have 2+ years of experience in the customer support field and in management, and you have received formal education or training in leadership, or you bring experience in supporting complex systems that involve both software and hardware components. This background equips you with the necessary knowledge and skills to navigate the challenges of this role successfully.
This job requires you to have a high-level proficiency in English and Danish – both written and spoken.
We offer more than just a job
By joining our team as Head of Customer Support Denmark, you embark on an incredible journey with a global company committed to optimizing the world’s water and energy resources. This position presents an exciting opportunity to play a pivotal role in our customers’ transition towards a greener future. You will experience a dynamic work environment that encourages collaboration and engagement across teams. Your contributions will not only have an impact on our customers but will also encourage the overall growth and success of our company. In addition, we prioritize your personal and professional development, providing you with ample opportunities to enhance your skills and expertise.
We offer flexible working hours and numerous employee benefits at our headquarters, including a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser, and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Global Head of Customer Project & Service Delivery Management, Torben Hagen Britze, on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces, and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise, and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act, and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.700 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Afdelingsleder", og befinder sig i kategorien "Ledelse og personale".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 25.1.2024, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Afdelingsleder
- Skanderborg
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