Complaint Associate
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Bagsværd
Do you want to be part of a great and social team, while making a difference for patients all over the world? And do you enjoy administrative tasks and case handling? If so, you may be our new Complaint Associate in the Customer Complaint Center in Bagsværd. Join us. Apply today! The position Your job will be, together with the rest of your team, to investigate customer complaints and make sure products live up to Novo Nordisk high quality standards. More specifically your responsibilities will include: Evaluate written customer complaints in the system Do visual examination of samples and case investigations Respond to customer complaints on Novo Nordisk products to stakeholders Make sure that samples are sent for investigation to the correct experts in Denmark and other countries Maintain written correspondence within HQ, affiliates, and production sites globally during the investigation phase of the complaint Furthermore, you will assist the team with other administrative activities such as receiving, archiving and prepare shipment of our complaint samples to our production sites globally. Qualifications To succeed in this role, you must have the following qualifications: Education or experience within the medical field is an advantage but not a requirement, i.e. as a nurse, paramedic, pharmacy technician, pharmaconomist, medical secretary, laboratory technician/assistant or similar Have flair for IT, be used to and motivated to work with administrative tasks in a structured and effective manner, since all investigations and documentation must be recorded in our systems. Thrive to work focused with case management and are used to handle complaints in systems with changing priorities and short deadlines. Be able to communicate in English at a professional level (written and verbal) since all the written correspondence in the process will be in English. Familiarity with Novo Nordisk Products and Good Manufacturing Practice (GMP) is an advantage As a person you are known for your drive, positive mindset, flexibility, and persistence. You are structured, organized and have a social mind-set. About the department Customer Complaint Centre is part of the Novo Nordisk Quality organization. We are more than 40 colleagues organized into 3 different departments, and we are looking for a new employee to the case handling department for FlexTouch. You will be part of a team consisting of 13 dedicated administrative employees. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without fixating on perfection. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing. Contact If you have any questions about the job, please do not hesitate to call Senior Manager Per Bernack at +45 3079 1909. Deadline Please apply before 21st of May 2023. Interviews will be conducted on an ongoing basis, so we encourage you to apply as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 1.5.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Forretningsudvikler
- Bagsværd
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