Core Support Engineer
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Skanderborg
Do you possess an analytical troubleshooting mindset and a deep technical understanding? Are you ready to take on the incident responsibility in an international organization that is leading within intelligent metering solutions for energy and water? Do you thrive in a dynamic environment where sparring and knowledge sharing is crucial?
Become a part of our Core Support team
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of smart metering solutions with headquarters in Stilling south of Aarhus. Our ambition is to turn meter data into insight to help utility companies optimize their production and distribution of energy and water, and Kamstrup was in 2022 awarded with the innovation prize by Dansk Industri (DI). Kamstrup’s business is undergoing rapid development, which means that the requirements and demands for our smart solutions targeting the water industry are growing.
With a direct reference to the Core Support Manager, you will become a part of a dedicated Incident Management team consisting of 8 colleagues. Together we have a key role across Kamstrup’s technical stakeholders such as Developers, Hosting specialists, Product Managers to deliver the best support and solutions to our customers. The team is responsible for Incident and major incident management, knowledge management, and troubleshooting in general. The culture in the team is characterized by us being a diverse group of specialists with different backgrounds, tapping into many different departments in Kamstrup in our effort to solve the Incidents or make sure they are taken care of while ensuring knowledge capture when we find new solutions.
A job with focus on delivering world class support
In the position as Core Support Engineer you will be responsible for delivering qualified 2nd level support on our solutions across of our business areas. In addition, you will be working on taking actions on escalated incidents from customers by solving them or coordinating escalations throughout Kamstrup stakeholders.
More specifically you will be working on:
Personality matters
We are looking for a Core Support Engineer who has a structured and analytical skillset and a curious personality to deliver world class customer support. We imagine that you have a technical background within IT, electronics, mechanics or similar. You have +2 years of experience in 2nd level support of hardware and/or software as well as broad IT knowledge which has given you a great understanding of ITIL process framework, infrastructure, application support and troubleshooting skills.
As a person you are curious why you excel in getting familiar new products and services once they are introduced to the market. You thrive with a never-ending learning curve. In addition, you are open to new ideas while having a methodical, analytical, and structured approach to your tasks. You are outgoing by nature and master the art of creating relations both within and outside the organization
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts. You will have the exciting opportunity to leave your mark on the processes and tools used in our daily work. In addition, you will be in a highly collaborative department where we take a team approach to solving our tasks. In the role, you will be challenged by troubleshooting some of the largest smart metering solutions in the Nordics and be giving the chance to get hands on experience with everything from smart meters, wireless technologies, critical infrastructure, hosting services and applications.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Core Support Manager, Paw Visby Bunch on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Become a part of our Core Support team
Kamstrup is a Danish technology company and one of the world’s leading manufacturers of smart metering solutions with headquarters in Stilling south of Aarhus. Our ambition is to turn meter data into insight to help utility companies optimize their production and distribution of energy and water, and Kamstrup was in 2022 awarded with the innovation prize by Dansk Industri (DI). Kamstrup’s business is undergoing rapid development, which means that the requirements and demands for our smart solutions targeting the water industry are growing.
With a direct reference to the Core Support Manager, you will become a part of a dedicated Incident Management team consisting of 8 colleagues. Together we have a key role across Kamstrup’s technical stakeholders such as Developers, Hosting specialists, Product Managers to deliver the best support and solutions to our customers. The team is responsible for Incident and major incident management, knowledge management, and troubleshooting in general. The culture in the team is characterized by us being a diverse group of specialists with different backgrounds, tapping into many different departments in Kamstrup in our effort to solve the Incidents or make sure they are taken care of while ensuring knowledge capture when we find new solutions.
A job with focus on delivering world class support
In the position as Core Support Engineer you will be responsible for delivering qualified 2nd level support on our solutions across of our business areas. In addition, you will be working on taking actions on escalated incidents from customers by solving them or coordinating escalations throughout Kamstrup stakeholders.
More specifically you will be working on:
- Incident management
- Knowledge management
- Using your knowledge on lessons learned for continuous improvement
- Assessing incoming incidents and escalating these if necessary
Personality matters
We are looking for a Core Support Engineer who has a structured and analytical skillset and a curious personality to deliver world class customer support. We imagine that you have a technical background within IT, electronics, mechanics or similar. You have +2 years of experience in 2nd level support of hardware and/or software as well as broad IT knowledge which has given you a great understanding of ITIL process framework, infrastructure, application support and troubleshooting skills.
As a person you are curious why you excel in getting familiar new products and services once they are introduced to the market. You thrive with a never-ending learning curve. In addition, you are open to new ideas while having a methodical, analytical, and structured approach to your tasks. You are outgoing by nature and master the art of creating relations both within and outside the organization
We offer more than just a job
We offer an exciting and versatile position with professional challenges in a dynamic team, where we continuously work towards streamlining our efforts. You will have the exciting opportunity to leave your mark on the processes and tools used in our daily work. In addition, you will be in a highly collaborative department where we take a team approach to solving our tasks. In the role, you will be challenged by troubleshooting some of the largest smart metering solutions in the Nordics and be giving the chance to get hands on experience with everything from smart meters, wireless technologies, critical infrastructure, hosting services and applications.
We offer flexible working hours and numerous employee benefits at our headquarters, counting a healthy canteen, free fruit, fitness facilities, in-house dental clinic, hairdresser and a free health clinic. Moreover, we have an active employee association.
Do you want to be a part of Kamstrup?
Please submit your application by using the link below. Applications are reviewed on a continuous basis, and you can expect a response within six weeks.
The job will be located at Kamstrup's headquarters in Stilling, between Aarhus and Skanderborg.
If you have any questions about the position, please contact Core Support Manager, Paw Visby Bunch on phone: +45 89 93 10 00.
About Kamstrup
Kamstrup develops, produces and sells smart energy and water meters, relating reading systems, data analysis tools and services to utilities and other users over the entire world. Through our leadership, expertise and passion for partnership, we always think forward in pursuit of a brighter energy future; one that advances the performance of every customer, whilst creating lasting value for the communities they serve. We take responsibility for the way we act and we are committed to reduce waste with the purpose of securing clean water and energy to a maximum number of people.
Kamstrup has over 1.500 employees in more than 20 countries with headquarters in Denmark. Kamstrup has a healthy economy, growth rates and a strong focus on development of technology and staff. You can read more about Kamstrup on our website and see our annual report here. You can also follow us on LinkedIn and Facebook, to be updated on latest news and vacant positions.
Information og data
Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".
Arbejdsstedet er beliggende i Skanderborg.
Jobbet er oprettet på vores service den 16.12.2022, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
- Øvrige
- Skanderborg
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