Senior Complaint Surveillance Advisor
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Do you want to get insight in the entire product portfolio of Novo Nordisk’s products? Are you proactive and motivated by working with critical cases with high business impact?
If so, you may be the person we are looking for in the Customer Complaint Center Support, Surveillance and Clinical team working in Bagsvaerd, Denmark.
This is a highly versatile job where you will gain broad exposure to the company through interaction with stakeholders. The processes we work with link development, production sites as well as our affiliates around the globe together. It requires an interest in and a good ability to understand stakeholders and customer needs. The Position The job will challenge and develop your business understanding and your ability to work in a global cross functional organization. You work closely with dedicated colleagues and with high important surveillance data used for reporting to different areas in the company. You will be responsible for handling escalated and complex customer complaints and the surveillance of all Novo Nordisk products. Our department is responsible for detecting, investigating, monitoring and reporting complaint trends to top management and at different forums. We ensure that the results of our surveillance are shared and presented in relevant committees, e.g., safety committees and complaint surveillance groups. You will also be expected to proactively contribute to process improvements and other relevant projects in the area. This job will give you a thorough understanding of all Novo Nordisk products and good insight into various supporting processes. Your work will ensure high quality and safe products for the patients of Novo Nordisk. Qualifications You have minimum 5-7 years of experience with relevant processes e.g., production, device knowledge, quality assurance of pharmaceutical products or manufacturing development. You have a higher academic degree in engineering, pharmaceutical sciences, or a related natural science discipline. As a person you are structured, with a robust personality and a natural approach to LEAN and a flexible working attitude. You take a pragmatic approach to problem solving and are used to a dynamic way of working both with projects and daily operation. You are a team player thriving to work closely with your colleagues and across departments in an international environment.
You must be fluent in English, both written and spoken and be an experienced user of MS Office (Excel, PowerPoint, Word, and Outlook).
At Novo Nordisk, your skills, dedication and ambition help us improve lives. In exchange, we offer you an opportunity to work with extraordinary talent, and to benefit from a range of possibilities for professional and personal development. About the department
The Costumer Complaint Center Support department is responsible for prompt and thorough investigation of customer complaints from both marketed products and products used for clinical trials. On-going surveillance and trending of customer complaints in a proactively manner is essential work in the department. Effective handling of potential and actual recall situations, timely support and response to authority inspections and requests, appropriate handling of diverted cases and counterfeit products. The department is part of Novo Nordisk Quality and responsible for customer complaints for the entire product portfolio of Novo Nordisk. It consists of highly skilled and dedicated colleagues who as a team strive to ensure a high quality and outstanding results in a professional and challenging environment. We are located in Bagsværd, Denmark. Working at Novo Nordisk At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing. Contact For further information please contact Director Nick Christian Thomsen +45 3079 7859 or Senior Manager Rabab Bolø at +45 30759628
Deadline 11th of June 2022. Applications will be considered on an ongoing basis.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
If so, you may be the person we are looking for in the Customer Complaint Center Support, Surveillance and Clinical team working in Bagsvaerd, Denmark.
This is a highly versatile job where you will gain broad exposure to the company through interaction with stakeholders. The processes we work with link development, production sites as well as our affiliates around the globe together. It requires an interest in and a good ability to understand stakeholders and customer needs. The Position The job will challenge and develop your business understanding and your ability to work in a global cross functional organization. You work closely with dedicated colleagues and with high important surveillance data used for reporting to different areas in the company. You will be responsible for handling escalated and complex customer complaints and the surveillance of all Novo Nordisk products. Our department is responsible for detecting, investigating, monitoring and reporting complaint trends to top management and at different forums. We ensure that the results of our surveillance are shared and presented in relevant committees, e.g., safety committees and complaint surveillance groups. You will also be expected to proactively contribute to process improvements and other relevant projects in the area. This job will give you a thorough understanding of all Novo Nordisk products and good insight into various supporting processes. Your work will ensure high quality and safe products for the patients of Novo Nordisk. Qualifications
You must be fluent in English, both written and spoken and be an experienced user of MS Office (Excel, PowerPoint, Word, and Outlook).
At Novo Nordisk, your skills, dedication and ambition help us improve lives. In exchange, we offer you an opportunity to work with extraordinary talent, and to benefit from a range of possibilities for professional and personal development. About the department
The Costumer Complaint Center Support department is responsible for prompt and thorough investigation of customer complaints from both marketed products and products used for clinical trials. On-going surveillance and trending of customer complaints in a proactively manner is essential work in the department. Effective handling of potential and actual recall situations, timely support and response to authority inspections and requests, appropriate handling of diverted cases and counterfeit products. The department is part of Novo Nordisk Quality and responsible for customer complaints for the entire product portfolio of Novo Nordisk. It consists of highly skilled and dedicated colleagues who as a team strive to ensure a high quality and outstanding results in a professional and challenging environment. We are located in Bagsværd, Denmark. Working at Novo Nordisk At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds, and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing. Contact For further information please contact Director Nick Christian Thomsen +45 3079 7859 or Senior Manager Rabab Bolø at +45 30759628
Deadline 11th of June 2022. Applications will be considered on an ongoing basis.
To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.
Information og data
Denne ledige stilling har jobtypen "Forretningsudvikler", og befinder sig i kategorien "Kommunikation, marketing, salg".
Arbejdsstedet er beliggende i Bagsværd.
Jobbet er oprettet på vores service den 17.5.2023, men kan have været deaktiveret og genaktiveret igen.
Dagligt opdateret: Dette job opdateres dagligt ud fra jobudbyderens hjemmeside via vores søgemaskineteknologi og er aktivt lige nu.
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