Complaints Management Lead

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Hillerød

Are you ready for a challenging opportunity to make an impact in the fast-paced world of global digital health? Do you want to use your stakeholder management and negotiation skills to interface with cross organization stakeholders, experts from across disciplines and external digital health partners? If you thrive in a multifaceted environment and want to be part of a dynamic and international team, then this is the role for you. Apply now and join us in Hillerød for a life-changing career. The position Novo Nordisk is pursuing an ambitious strategy of improving the life of people living with chronic diseases and drive business growth by innovating and launching connected devices and digital health systems. In your daily work as Complaints Management Lead for Connected Medical Devices, you will interface with cross-functional teams, experts from across disciplines and external digital health partners. This job will offer you lots of learning opportunities. What you’ll do:
  • Regularly monitor complaints related to connected medical devices.
  • Manage complaints by maintaining and updating the status in the customer complaint tool.
  • Based on your technical knowledge, suggest mitigation to the development teams.
  • Perform the root cause analysis, troubleshooting, testing of the potential mitigations.
  • Escalate the cases in relevant forums when and wherever required
  • Generate weekly report of complaint status
  • Engage with a truly diverse and cross organization stakeholders
    • Qualifications To be successful in this role, we imagine that a successful candidate has:
  • Bachelors / Master’s Degree in Engineering, IT, or related subjects.
  • Experience with product maintenance, lifecycle management, SW system development, test, verification, customer support related to Bluetooth/NFC/Wireless protocols, iOS/Android systems OR in similar areas.
  • Ability to navigate in a big and complex organization.
  • Good stakeholder management and negotiation skills.
  • Understanding of connected devices (e.g., embedded SW, Mobile Apps, Cloud) and underlying technologies (BLE, NFC etc.).
    • It would be considered an advantage if you also have experience with connected medical devices or medical devices with embedded software with a basic understanding of IEC 62304. As a person, you are a strong team player with a can-do attitude and focus on opportunities rather than limitations. You are recognised for your people skills. You are energetic, and you are comfortable with taking initiative, as well as facilitating stakeholders. You communicate fluently in English both written and orally and like to document your work. About the department Devices & Delivery Solutions is an area within Novo Nordisk's global R&D organisation. We develop medical devices for self-treatment, supporting all business areas of Novo Nordisk A/S. Devices & Delivery Solutions is located in Hillerød, in the greater Copenhagen area, and we have a long and outstanding track record of developing the best, most innovative, and widely used insulin devices in the world. We are expanding our portfolio of connected medical device projects that require innovative and reliable connected delivery solutions and thus, great effort is put into partnering with global and local development partners. You will join a dynamic and international team responsible for the development of connected medical devices for drug delivery. Working at Novo Nordisk At Novo Nordisk, we don’t wait for change. We drive it. We’re a dynamic company in an even more dynamic industry, and we know that what got us to where we are today is not necessarily what will make us successful in the future. We embrace the spirit of experimentation, striving for excellence without letting perfection standing in the way of good. We never shy away from opportunities to develop, we seize them. From research and development, through to manufacturing, marketing, and sales – we’re all working to move the needle on patient care. Contact For further information, please contact Daanish Ahmed Khan, Director of Electrical Engineering & Embedded SW at [email protected] or +45 3079 9404. Deadline 27 August 2023. We shall conduct interviews on an ongoing basis, so please submit your application as soon as possible. You do not need to attach a cover letter to your application, but please include a few sentences about why you are applying in your resume or CV. To ensure an efficient and fair recruitment process, please refrain from adding a photo in your CV. We commit to an inclusive recruitment process and equality of opportunity for all our job applicants. At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we’re life changing.


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    Denne ledige stilling har jobtypen "Øvrige", og befinder sig i kategorien "Øvrige stillinger".

    Arbejdsstedet er beliggende i Hillerød.

    Jobbet er oprettet på vores service den 21.7.2023, men kan have været deaktiveret og genaktiveret igen.

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